The challenge
A retail chain with over 50 stores was overwhelmed with repetitive customer inquiries — order status, returns, store hours — consuming 40% of their support team's capacity every day.
Our solution
We built a conversational AI assistant integrated with their POS and inventory systems. The bot handles 85% of inquiries autonomously, with seamless handoff to human agents for complex cases.
Technologies used
Node.jsReactPostgreSQLGroq AIExpressJWT
Result achieved
70%
Reduction in support tickets
Live Demo30 minutes. No pitch. No hype. We show you exactly which processes are burning money — and what it would take to eliminate them.
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